Complaints

INTRODUCTION

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

COMPLAINTS PROCEDURE

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01903 536985, or write to us at The Hollies, 83 Little High Street, Worthing, BN11 1DH, or email us here: Black Box Homes Ltd: Complaints Department. We aim to respond within 1 working day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

NB: This document was created using a template available at Freenetlaw